Terms & Conditions

Refunds or exchanges can only be made to the original purchaser and will be processed within 28 days of notification. When returning goods to Hessonite, we recommend you obtain a proof of posting to enable tracking should your parcel not reach us. We cannot take responsibility for products lost or damaged during their return to Hessonite. Whenever possible, return the product to us in its original packaging.

If you do have to return any item to us, please send it by recorded delivery to - Hessonite, The Firs, The Common, Shelton, Norwich, Norfolk NR15 2SJ U.K.

Any goods sent to you from Hessonite are insured during transit only.

All leather products from Hessonite are sold with a care guide which should be read, and kept for future reference. If you have lost your care guide see the Advice page on our website or request a paper copy - see the Contact Us page for details.

All products remain the property of Hessonite until full payment is received.

All products are sold for showing purposes only, and are not suitable for general dog walking. Products are for dog use only.

All products are supplied with a one year guarantee against defects in workmanship. This warranty is effective only if the product has been cared for according to the care instructions given in our Care Guide and used for the purposes outlined above. The warranty does not cover fair wear and tear. With natural leather products, some wearing of the surface appearance may be evident after a short time. This does not affect the strength or operation of the item. Use Hessonite Leather Conditioner to extend the life of your leather product.

Please try to ensure that leads are the correct size when ordering. Check out the guidelines for "how to choose the right length of lead" on our Advice page. If you are in any doubt please phone for advice.

Placement of orders with Hessonite are acceptance of these terms.

Products are usually dispatched within 14 days if ordered online. If you order by phone you will be given an approximate delivery date. We encourage people to order using our online ordering system as payment is simple and orders are processed automatically. If you ask for a bespoke item, we will give you an approximate delivery date at time of order.

Hessonite promise to keep you informed if there is any unforeseen delay in getting your order to you.